Frequently Asked Questions
Odyssey Rise | Everything you need to know
Orders & Products
What hat styles does Odyssey Rise currently offer?
Drop 1 features The Ascent Snapback, available in Onyx and White/Onyx colorways. New designs and drops are coming — follow us on social for updates.
What size are your hats?
All Odyssey Rise hats feature an adjustable snapback closure and are designed to fit most head sizes. No sizing guesswork required.
Are your hats made to order?
No. Hats are produced in limited quantities per drop. Once a drop sells out it may not be restocked, so we recommend securing your hat early.
Why does my hat look slightly different from the product photos?
Each Odyssey Rise hat is individually embroidered and handcrafted. Minor variations in stitching texture, thread appearance, and finish are a natural part of the process and are not defects — they are a mark of authenticity. We are proud of every hat we produce.
How do I care for my hat?
Spot clean only with a cold damp cloth. Do not use soap, machine wash, tumble dry, or iron. Store on a flat surface or hat rack to maintain the brim shape.
Shipping & Delivery
How long does it take to process my order?
Orders are processed within 2 to 5 business days. You will receive a shipping confirmation email with tracking information once your order ships.
How long does shipping take?
Standard domestic shipping typically takes 5 to 8 business days after processing. Expedited options may be available at checkout.
Do you ship internationally?
We do not currently offer international shipping. We hope to expand in the future — stay tuned.
How do I track my order?
Once your order ships you will receive an email with your tracking number. Allow 24 to 48 hours for tracking to update after receiving that email.
My tracking says delivered but I haven't received my package — what do I do?
First check around your property and with neighbors. Then contact your local post office or carrier with your tracking number. If the package still cannot be located, reach out to us at support@odysseyrise.co and we will do our best to assist.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in original condition. Please review our full Return Policy for complete details.
Can I exchange for a different colorway?
Yes, exchanges are welcome within 30 days of delivery subject to availability. Contact support@odysseyrise.co to get started.
My hat arrived damaged — what do I do?
Contact us at support@odysseyrise.co within 7 days of delivery with your order number and photos of the damage. We will make it right.
General
How do I contact Odyssey Rise?
Email us at support@odysseyrise.co. We respond within 2 business days.
When is the next drop?
Drop 2 is in development. Follow us on social and sign up for our email list to be the first to know.
Still have a question? Reach us at support@odysseyrise.co — we are happy to help.
