Shipping policy

Odyssey Rise  |  Effective September 7, 2026

 

We want your order to arrive quickly and in perfect condition. Here is everything you need to know about how we ship.

Processing Time

All orders are processed within 2 to 5 business days of being placed. Orders are not processed or shipped on weekends or holidays.

During launch periods and product drops, processing times may be slightly longer due to order volume. We will communicate any delays via email.

Domestic Shipping — United States

We ship to all 50 US states via USPS and UPS. Estimated delivery times after processing:

–   Standard Shipping — 5 to 8 business days

–   Expedited Shipping — 2 to 3 business days (if available at checkout)

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update after you receive this email.

Shipping Address

Please ensure your shipping address is correct before placing your order. Odyssey Rise is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at support@odysseyrise.co — we will do our best to correct it before the order ships but cannot guarantee changes once fulfillment has begun.

Lost or Stolen Packages

Once a package has been marked delivered by the carrier, Odyssey Rise is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order:

–   Check with neighbors and around your property

–   Contact your local post office or carrier with your tracking number

–   If the package cannot be located, contact us at support@odysseyrise.co and we will do our best to assist

Damaged in Transit

If your order arrives damaged, please contact us at support@odysseyrise.co within 7 days of delivery with your order number and photos of the damage. We will work with you to make it right.

International Shipping

We do not currently ship internationally. We hope to expand our shipping destinations in the future.

Contact

Shipping questions? Reach us at support@odysseyrise.co.

 

Odyssey Rise reserves the right to update this policy at any time. The policy in effect at the time of your order applies.